Here is a list of the questions we are most often asked. Still need help? We're available by email anytime questions@delasco.com.
- How do I place an order?
- How do I pay?
- What's the status of my order?
- What if I need to change my order?
- What should I do if I forget my password?
- Do you ship Internationally?
- How much does shipping cost?
- When can I expect my order to arrive?
- What is your return policy?
- What is your product guarantee or warranty?
- How do I send items in for repair?
- What if my product arrives damaged?
- What if I don't receive my order?
- Interested in placing a large order?
- What does it mean when a product is Nonstock?
- Why do you need my medical license at check out OR why are some products restricted for sale?
- How can I obtain a SDS?
A. You can search by item number, product name or any details about the product using the Search field at the top of the page. You can also search or browse by category.
At any time during your visit, you can review the contents of your order by clicking on the Cart at the top of the site. Once you have added all the products you'd like to purchase, click the Cart then the Check Out Now button.
If you have ordered online from Delasco.com, enter your email address and password from your last purchase.
If you haven't ordered online from Delasco.com before, you'll be asked to create an account with your name, email address, Delasco Account Number and password. If you can't remember your Delasco Account Number, leave this field blank.
Orders can also be placed by calling Customer Service at 833-907-1791, emailing questions@delasco.com or faxing 800-320-9612. Make sure to include the item number, item description, quantity, name, phone number and PO number.
A. Payments are accepted at the time of order by Visa, Mastercard, American Express, and Discover. If you have an existing account at Delasco with pre-approved credit terms, you may also choose the PO - Bill My Account option at checkout.
Assuming all the items you ordered are in stock, credit card and Delasco account orders will be shipped the same or next business day.
If you have a Delasco account, you may conveniently pay your invoices online. To request net 30-day payment terms, US-based customers may contact Customer Service at 833-907-1791 or email questions@delasco.com.
Q. What's the status of my order?
A. To check on the status of an order, sign into your account on Delasco.com using the email address and password you used during checkout. Order status and tracking information can be found by clicking “My Account” from the menu then the "Orders" tab. Click on the order number and then tracking information you wish see in more detail. Most in stock orders placed by 2 pm CT will be processed the same day, M-F. It may take 24 hours to see updates to tracking status.
Q. What if I need to change my order?
A. We usually process orders in the same business day, but we'll do our best to accommodate any changes to your order. The best way to change or cancel an order is to call us at 833-907-1791, M-F 8am-5pm CT.
Q. What should I do if I forget my password?
A. If you forget your password, click here and enter the email address you used to register. An email containing a link to reset your password will be sent automatically.
For security reasons, this email can only be sent to the registered email address.
Q. Do you ship Internationally?
A. Yes, we do! If for any reason, there are any items that cannot be exported from the U.S. and/or imported into your country, you will be notified during the checkout process. See our Delasco Shipping Policy for details and additional costs that may apply to international shipments.
Q. How much does shipping cost?
A. Shipping costs vary and are calculated based off the carrier, shipping location and product weight. Additional charges may apply for freezable, hazardous materials and products that require refrigeration. See our Delasco Shipping Policy here for more details.
Q. When can I expect my order?
A. Most orders can ship by ground or expedited methods depending on the shipping location and items in the order. Transit times are based on FedEx, USPS or UPS carriers. Order status and tracking information can be found by clicking “My Account” from the menu then the "Orders" tab. Click on the order number and then tracking information you wish to see in more detail. Most in stock orders placed by 2 pm CT will be processed the same day, M-F. It may take 24 hours to see updates to tracking status.
Q. What is your return policy?
A. Delasco is committed to your satisfaction. Please contact Delasco within 30-days of receiving your order if for any reason you are dissatisfied. Our complete return policy and request form is listed here. All return requests must be authorized by Customer Service prior to returning goods. See full return policy on return restrictions, shipping charges and restocking fees.
Q. What is your product guarantee or warranty?
A. Products with defects covered by warranty will be repaired or replaced in accordance with the terms of the manufacturer’s warranty. See the product pages for more detail.
Q. How do I send an item in for repair?
A. Please see these instructions and fill out the form for respective repair requests: Cryosurgery Repairs and Instrument Repairs. Delasco customer service will issue a repair authorization number to ensure prompt and accurate repair services. All surgical instruments must be sterilized and arrive at Delasco in a sealed sterilization pouch with indication of a CDC-approved method of sterilization.
Q. What is my product arrives damaged?
A. Please check the number of packages received and for visible damage upon receipt. Do not accept a damaged or short shipment without noting the damage or shortage on all copies of the receipt document or freight bill. In the case of missing packages or damage, immediately contact customer service for replacement product and assistance in processing freight claims.
Q. What if I don't receive my order?
A. Delasco is not responsible for late, lost, stolen, damaged packages. Any order shipped and shown delivered through the courier will be considered delivered and will not be refunded, re-shipped or replaced. Please note that we cannot be held accountable for the shipping carriers' actions and cannot issue refunds for shipping charges for delayed packages. We also are unable to guarantee the performance of any carrier and cannot accept responsibility for any carriers' delays, packages delivered to incorrect addresses, and/or lost, stolen or damaged packages or products.
Q. Interested in placing a large order?
A. If you are interested in purchasing a large order, send an email to sales@delasco.com. We have many programs that can accommodate your growing practice.
Q. What does it mean when a product is Nonstock?
A. A nonstock item is not one we normally stock but is available to order. Typical lead time is approximately 1-2 weeks from time of order placement, unless otherwise stated.
Q. Why do you need my medical license number at checkout OR why are some products restricted for sale?
A. Delasco complies with regulatory and manufacturer requirements and may request the healthcare practitioner’s valid license or practice location to verify purchase eligibility. Delasco reserves the right to refuse sale regardless of license status.
A. Please see the SDS section of our site.