Customer Service Representative

Are you passionate about delivering exceptional customer service and building strong relationships? Delasco is looking for a Customer Service Representative to join our team in Plano, TX. In this role, you will be a vital point of contact for our customers, providing them with timely, accurate, and professional support. Whether it’s processing orders, answering product inquiries, or resolving concerns, you’ll play a crucial role. If you have a knack for problem-solving, excellent communication skills, and a desire to make a meaningful impact, we want to hear from you!

 

About Delasco

 

Founded in 1980 by a dermatologist for dermatologists, Delasco has grown to become a trusted leader in the dermatology industry. We specialize in manufacturing and distributing high-quality dermatology products, instruments, and equipment, serving customers in over 81 countries around the world.

Today, more than 7,000 dermatology care providers trust Delasco to provide the supplies they need to achieve optimal patient outcomes. Delasco manufactures and sources more than 5,000 cost-effective products to support care providers in private practices, hospitals, and university medical centers around the globe.

 

Job Summary

 

The Customer Service Representative answers incoming calls and provides product pricing, and order information in response to customer inquiries. The CSR processes customer orders and payments via phone, email, and web, and responds to customer concerns and requests in an accurate and timely manner. 

 

Essential Job Functions

 

• Answers incoming calls, identifies and assesses customer needs, and responds to customer inquiries via phone, email, or web in a timely manner.
• Processes phone, email and web orders by accurately entering customer account, pricing, billing and payment information into system and confirming order with customer.
• Communicates with Shipping, Receiving, Purchasing, and Accounting departments regarding customer orders, exchanges, and returns.
• Provides customers with detailed product specifications, pricing and order information.
• Responds to customer complaints by researching the problem, determining a solution and communicating outcome to the customer in a clear, concise and professional manner.
• Performs other duties as assigned.

 

Knowledge, Skills & Abilities

 

• Extensive knowledge of Delasco products and services.
• Knowledge of computers, internet, web-based systems & Microsoft office business suite.
• Strong data entry skills.
• Strong customer service skills.
• Ability to listen attentively in order to accurately gather information.
• Ability to read, understand and accurately interpret both the oral and written word.
• Ability to communicate in a clear, concise and professional manner.
• Ability to analyze and effectively resolve customer problems and concerns.
• Ability to work under pressure and meet deadlines.
• Ability to pay close attention to detail.
• Ability to work independently with minimal supervision.
• Ability to maintain confidentiality.
• Ability to function as a team player.
• Ability to listen, learn and apply new knowledge quickly. 

Education & Experience

High school diploma or equivalent.  Minimum of 2 years previous customer service experience preferred.

Join Our Team

You’ll be part of a dynamic team that’s dedicated to delivering outstanding customer experiences and supporting the dermatology community. Apply today to become a part of Delasco’s growth and success!

Delasco offers a collaborative, team-oriented culture, competitive pay, and a comprehensive benefits package. Delasco is an Equal Opportunity Employer.